Muse Aria Returns & Exchanges Policy

For International Orders (Outside of Thailand)

Returns are not permitted for international orders unless the product is damaged, incorrect, or not as described. In such cases, please contact returns@musearia.com within 7 days of delivery, providing your order details and photos of the issue.

For Orders Within Thailand

If you change your mind for any reason, you may return or exchange your item within 7 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at returns@musearia.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact returns@musearia.com.

Damages and Issues

Please inspect your order immediately upon receipt and contact us if the item is defective, damaged, or incorrect. Our team will review the issue and arrange a replacement, refund, or other resolution as appropriate.

Exchanges

The fastest way to get your preferred item is to return the one you have (if eligible). Once your return is approved, place a new order for the replacement. You can also email support@musearia.com for guidance.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may take additional time to process refunds. If more than 15 business days have passed since your return was approved, contact support@musearia.com.